SHIPPING
After your payment is verified, shipping within the UK and EU can take about 3 – 10 business days to arrive. Estimated international delivery time may take anywhere from 1 – 5 weeks depending on where you are in the world so please be patient and allow 15 – 35 days before you inform our customer service team of a missing order. Please note that this is an estimation only and we do not guarantee delivery dates.
Delays may also occur as a result of International Customs Inspections. Your country’s Customs office may require additional documents and time to clear your package, which may delay the estimated delivery time. The recipient takes full responsibility for your local Government’s and postal regulations regarding Import and Customs, as we cannot be held liable for any items that are not accepted into the specific country.
Most orders will be delivered by your local post service as regular registered mail, (Royal Mail for the United Kingdom, USPS for the United States). If you are not home when the delivery is made, a notice card may be left by the postal service to advise you on how and where your package should be collected.
IMPORT TAX & DUTY
To avoid any taxes we specify low item value on the package. Sometimes import taxes, duties, and related customs fees may be charged once the package arrives at the destination country. These charges are determined by the destination country’s customs office and are the responsibility of the recipient. For further details on charges, please contact your country’s customs office.
Please understand that Funny Bollocks is NOT responsible for stolen/lost packages, packages sent to the wrong address, or refunding/replacing packages in these cases. The customer is responsible for filing all claims.
TRACKING
Once your shipping confirmation is emailed you will receive your tracking number. To track the order you can use Aftership or Trackingmore. Alternatively please contact customer support.
RETURNS
Any brand new product can be returned for a full refund or store credit within 30 days of delivery. Please contact Customer Support to schedule the return. Please note shipping charges are non-refundable. The customer is responsible for the return shipping. Once we receive it back and verify it is unused, the return will be processed and a full refund will be issued.
All returns must be in original condition with packaging intact. Please contact us immediately after receiving your order that is incorrect, missing, and/or defective. Please include your order number, photographs of the item(s) and all related references upon receiving your package. We will do our very best to resolve your case as soon as possible.
WHEN WILL I RECEIVE MY REFUND?
All refunds will be credited to your original form of payment. If you paid by credit or debit card, refunds will be sent to the card-issuing bank within 7 business days of receipt of the returned item or cancellation request. Please contact the card-issuing bank with questions about when the credit will be booked to your account. If you haven’t received a credit for your return yet, here’s what to do: Contact the bank/credit card company. It may take some time before the refund is booked to your account.
