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Help & FAQ

HOW LONG WILL IT TAKE FOR MY ORDER TO GET TO ME?

Once your order has been shipped you will receive an email confirmation to the email address you entered on your order. If for some reason, you did not receive an email, please check your spam folder and add sales@synthwavefm.com to your safe sender list. In this email you will receive a tracking number that you can use to get the latest updates on your shipment. We will also automatically notify you via email of any important tracking information. For more information on shipping times please visit our Shipping & Returns page.

 

I PURCHASED A DIGITAL PRODUCT, HOW DO I DOWNLOAD THE FILES I PAID FOR?

All digital products purchased from us are available instantly via a download link. Once payment is confirmed, you will be taken to a download page, or, alternatively, you can access the download links by logging in to your account and selecting My Downloadable Products’ where you can download your product from there. If for some reason you cannot access your download link, please contact us immediately and we will send you the files manually. We aim to reply to every email within 24 hours, however weekends and bank holidays can cause a slight delay.

 

ARE YOUR DIGITAL PRODUCTS ROYALTY FREE?

100% of all our sample libraries are royalty-free. Talk about This means... When you puchase a product from us, you are not obtaining ownership of the product – you are in fact purchasing a LICENSE to use the sounds and files purchased within your musical compositions, whether or not your compositions are released commercially. The original producer(s) of the sounds and files will always remain their owner(s). If the product is marked as “royalty free”, then you may use its melodies in your musical productions. Otherwise, it means the melodies might be copyrighted and you cannot use them as such in your productions. This will be specified in the product page. If you aren’t sure, feel free to drop us an E-mail and we will let you know. change the synths, arrangement, and composition of the track.. analyze the structure of the template to reverse-engineer and learn.. add their favorite plugins and create new layers

 

IS IT SAFE TO SHOP ON YOUR SITE?

Yes. In fact we don't even have access to your payment details. All payments are processed by a third party authorised payment processor. We understand that the safety of your personal information is extremely important to you. To protect your personal data and credit card information from unauthorised access synthwavefm.com uses Secure Sockets Layer (SSL) technology to provide you with the safest, most secure shopping experience possible. SSL technology enables encryption (scrambling) of sensitive information, including passwords and credit card numbers, during your online transactions. Our store accepts payment from all major credit/debit cards including Visa, Mastercard, American Express as well as PayPal and Bitcoin.

 

I NEED TO CHANGE SOMETHING ON MY ORDER. HOW CAN I DO THAT?

When purchasing physical products, if you need to remove an item or cancel your order, please contact us immediately. We generally process orders within the first day of purchase, and once our warehouse has processed your order, we will be unable to make any changes. Also, if you just placed your order, unfortunately, we cannot add anything to an existing order. Please place a new order for the new item.

 

HOW DO I RETURN AN ITEM?

If you are not happy with your purchase and wish to return your item, please contact us within 30 days from receiving your order. Please provide your order number. Our customer service team will review the return request and will send further instructions if the return is approved. For more information, please see our Returns Policy.

 

BUNDLES AND COUPONS

Once your order has been shipped you will receive an email confirmation to the email address you entered on your order. If for some reason, you did not receive an email, please check your spam folder and add sales@synthwavefm.com to your safe sender list. In this email you will receive a tracking number that you can use to get the latest updates on your shipment. We will also automatically notify you via email of any important tracking information. For more information on shipping times please visit our Shipping & Returns page.

 

VIDEO COURSES

Once your order has been shipped you will receive an email confirmation to the email address you entered on your order. If for some reason, you did not receive an email, please check your spam folder and add sales@synthwavefm.com to your safe sender list. In this email you will receive a tracking number that you can use to get the latest updates on your shipment. We will also automatically notify you via email of any important tracking information. For more information on shipping times please visit our Shipping & Returns page.

 

SERVICES

Once your order has been shipped you will receive an email confirmation to the email address you entered on your order. If for some reason, you did not receive an email, please check your spam folder and add sales@synthwavefm.com to your safe sender list. In this email you will receive a tracking number that you can use to get the latest updates on your shipment. We will also automatically notify you via email of any important tracking information. For more information on shipping times please visit our Shipping & Returns page.

 

MARKETPLACE

Once your order has been shipped you will receive an email confirmation to the email address you entered on your order. If for some reason, you did not receive an email, please check your spam folder and add sales@synthwavefm.com to your safe sender list. In this email you will receive a tracking number that you can use to get the latest updates on your shipment. We will also automatically notify you via email of any important tracking information. For more information on shipping times please visit our Shipping & Returns page.

 

AFFILIATES

Once your order has been shipped you will receive an email confirmation to the email address you entered on your order. If for some reason, you did not receive an email, please check your spam folder and add sales@synthwavefm.com to your safe sender list. In this email you will receive a tracking number that you can use to get the latest updates on your shipment. We will also automatically notify you via email of any important tracking information. For more information on shipping times please visit our Shipping & Returns page.